Abstract

This study aimed to identify the relationship between business intelligence systems and the decision-making process of humanitarian organizations operating in Turkey. In this study, the non-experimental quantitative descriptive research method was preferred, which is one of the types of scientific research suitable for the aim of the current research. The number of community members surveyed as a whole was (105) and represent the number of employees in the orange organization for this, data were collected and analyzed, and hypotheses were tested using SPSS. Several tests were conducted suitable for research, including noting the correlations between the variables, in addition to looking at the averages and proving the hypotheses. After conducting the process of analyzing the study data and its hypotheses, the study reached several results, the most prominent of which are first: There is a strong correlation between business intelligence systems and the decision-making process in humanitarian organizations operating in Turkey at the level of significance α ≤ 0.05. Second: There is a positive correlation between the quality of information and the quality of systems used in business intelligence systems and both user satisfaction and perceived value and its use in humanitarian organizations operating in Turkey at the level of significance α ≤ 0.05. Third: There is a positive correlation between the satisfaction of users of business intelligence systems with regard to decision-making in humanitarian organizations operating in Turkey at the specified significance level α ≤ 0.05.