Abstract

This research aims to test the impact of privatization of government hospitals on the quality of health services in its dimensions (tangibility, reliability, responsiveness, safety and empathy) in government hospitals affiliated to the Directorate. In regard to Najran Health, the study used a sample of workers in King Khalid Hospital and Maternity and Children Hospital in Najran. The data was collected using a sample of workers in the two hospitals, and the number of questionnaires used in the analysis was (197) questionnaires. The data was analyzed using the SmartPLS program, and the results were as follows: the degree of importance of privatization from the point of view of workers is high, and the quality of health services provided in government hospitals is high. Governmental hospitals tend to improve each dimension of health service quality (tangibility, reliability, responsiveness, safety and empathy). The research recommended focusing on the quality of health services when implementing the privatization initiative and conducting other research dealing with the impact of the privatization of government hospitals on the quality of health services from the patients' point of view.