Abstract

Objectives: This study examined the effectiveness of worker participation in promoting industrial harmony at one public sector organisation in Zimbabwe. Methods: To identify different types of worker participation initiatives, to assess employees' perceptions of industrial harmony, to establish key challenges affecting worker participation, and to evaluate the effects of employee participation on industrial harmony. Results: The study found that public sector organisations in Zimbabwe use several mechanisms for worker participation, including workers' committees, suggestion schemes, and joint consultative forums. Worker participation was found to have a positive effect on industrial harmony by fostering mutual understanding, reducing conflicts, and improving collaboration between management and workers. However, the study also established various challenges hindering the effectiveness of worker participation, such as inadequate resources, lack of management commitment, poor communication channels, and resistance to change. Results also indicated that in as much as worker participation is a valuable tool for promoting industrial harmony, its success depends on addressing key organisational challenges and behavioural barriers. The findings contribute to the literature on promoting worker participation and industrial harmony. Conclusion: The study offers practical recommendations for organizations seeking to enhance workplace harmony through inclusive and participatory practices.