Abstract

The aim of this study is to measuring employee engagement and its impact to improve the performance of operating companies at the Aqaba Special Economic Zone (ASEZ) in the Hashemite Kingdom of Jordan. The questionnaire was used to achieve the objectives of the study. The study population consists of all employees in the middle, executive and supervisory management at the industrial companies in the ASEZ which represented by the directors of the departments and the heads of departments (60). A total of 60 questionnaires were distributed, bringing the total number of valid questionnaires to statistical analysis (49) by 90.74%. To achieve the objectives of the study, the analytical descriptive method was used, and the applied method was used to collect data, analyze and test hypotheses. A single sample T-test and multiple regression analysis were used. After conducting the analysis of the study data and hypotheses, a number of results were reached: There is a statistically significant impact of employee engagement (quality of the work environment, communication, opportunities, appreciation and efficiency) to improve the performance of industrial companies at ASEZ, while there is a statistically unsignificant impact of employee engagement (direct supervision and working teams) to improve the performance of industrial companies at ASEZ. The study recommended the importance of maintaining the continuity of the concept of employee engagement and follow-up of global developments to improve the performance of companies at ASEZ. Thus need to consolidate the concept of linking employees and methods of measurement among employees in the field of management and research in improving the performance of these companies. Besides address the problems faced by industrial companies in the implementing the concept of employee engagement through training and qualifying those responsible for how to put it into a clear and understandable manner.