Volume 5 - Issue 3 (8) | PP: 362 - 376
Language : العربية
DOI : https://doi.org/10.31559/GJEB2018.5.3.8
DOI : https://doi.org/10.31559/GJEB2018.5.3.8
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The Role of Marketing Quality in Commercial Banks In Achieving Customer Satisfaction - Case Study of Gulf Bank Algeria Bechar Agency
| Received Date | Revised Date | Accepted Date | Publication Date |
| 24/4/2018 | 30/5/2018 | 19/6/2018 | 29/12/2018 |
Abstract
The objective of this study is to identify the extent to which marketing quality is applied at the level of banks and its impact on customer satisfaction. Gulf Bank of Algeria agency has been selected as a case study, a questionnaire was distributed to a sample of 56 customers of this bank, analyzing their responses and reaching conclusions and suggestions through this study. The most important result was that the quality of the elements of the marketing mix affected the achievement of customer satisfaction at varying rates.
How To Cite This Article
Karima , H., et al. (2018). The Role of Marketing Quality in Commercial Banks In Achieving Customer Satisfaction - Case Study of Gulf Bank Algeria Bechar Agency . Global Journal of Economics and Business, 5 (3), 362-376, https://doi.org/10.31559/GJEB2018.5.3.8
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