Measuring the Level Perceived and Expected Quality of Services at the Two Holy Mosques in Light of the Corona Pandemic Using the (SERVQUAL) Model

Badriah Dakhel M. Alharbi

The study aimed to identify the perceived and expected quality of services provided in the Two Holy Mosques in the case of the Covid-19 crisis from the point of view of the beneficiaries of pilgrims, umrah and visitors. The study followed the descriptive analysis approach by using the questionnaire that ...