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Determinants of Using Electronic Banking Services in Jordan from the Viewpoint of Customers
This study aimed to identify the determinants of the use of electronic banking services provided by the Jordanian banks, and to see the impact of demographic characteristics on the use of electronic banking services in Jordan. The following factors are investigated in this Study: Perceived usefulness, ...
The effect of implementing smart government initiative in United Arab Emirates on the user’s happiness: quality service as intermediate variable
The research aimed to identify the effect of Implementing Smart Government Initiative in United Arab Emirates on the Users Happiness with the Quality Service as Intermediate Variable. The study population included the public benefiting from the services provided by the smart government of the UAE (citizens, ...
Transformational leadership and its impact on strategic performance, moderating role of quality of work life applied study at the Jordanian customs department
This study aimed at clarifying the transformational leadership and its impact on the strategic performance, applied study in the Jordanian Customs Department. The study population shall be from the Jordanian Customs Department. The study shall be based on a random sample of all employees in the upper ...
Quality of health services provided to patients in hospitals in Wad-Madeni greater locality, Gezira state, Sudan (2020)
This study aimed to know the level of quality of health services provided to patients in Gezira State hospitals. A random sample of 384 individuals was used to answer the research problem represented by the level of quality of health services provided to patients in Gezira State hospitals. To reach its ...
Quality of banking services on competitiveness of Sudanese banks:case of Al Baraka Bank (Dongola branch)
The study aimed to assess the quality of banking services including reliability, dependability, safety, responsiveness, and empathy on the competitiveness of the bank. The study was conducted on an intended sample of 200 respondents from the bank’s clients, to evaluate the quality of the services ...
Knowledge management and its impact on the administrative creativity of service organizations in light of the emerging corona virus epidemic crisis SARS-COV19 (An applied study on the Islamic Solidarity Bank Sudan)
The aim of the research is to identify the extent of activating knowledge management in Sudanese banks and employing them by creating creative and innovative administrative and marketing practices in facing the Corona virus crisis to adapt to the internal and external environment variables. The research ...
Marketing of insurance services and their contribution to customer satisfaction (2014-2018 case study of Chikan Insurance and Reinvestment)
: This study examined marketing of insurance services and their contribution to customer satisfaction. Status of the State of Khartoum (2014-2018) was used. Resolution was a tool for data collection. The study followed the descriptive and analytical approach. Advertising has effectively contributed to ...
The Impact of After-Sales Services on Achieving Competitive Advantage A field Study on Some Electrical Tool’s Companies in El-Obeid City
This study dealt with the impact of after-sales services on achieving competitive advantage as a field study on some electrical tool’s companies in El-Obeid city. The questionnaire was used as a tool for data collection. The study followed the descriptive and analytical approach to analyze the ...
The Role of Supply Chain Management in Enhancing the Quality of Services Provided (A field study on Tawafa Organizations)
The study aimed to know the role of supply chain management in enhancing the quality of services provided in the Tawafa Organizations in Makkah Al-Mukarramah. To achieve the objectives of the study, the researcher used the descriptive analytical method. The study population represented the workers in ...
Measuring the Level Perceived and Expected Quality of Services at the Two Holy Mosques in Light of the Corona Pandemic Using the (SERVQUAL) Model
The study aimed to identify the perceived and expected quality of services provided in the Two Holy Mosques in the case of the Covid-19 crisis from the point of view of the beneficiaries of pilgrims, umrah and visitors. The study followed the descriptive analysis approach by using the questionnaire that ...